Product Content Browser / Useful links
How can I access Support and provide Feedback?
Mon, Feb 12, 2024 at 9:58 AM
The "Support" pop-up window is reachable by clicking on the support button located in the top right corner of the PCB website.
In the support window you can:
Find existing articles or solutions to problems by clicking on "Search on Articles" and entering
a string of keywords relevant to your issues to retrieve Articles, you can specify OID,
Catalog Name and type of content to search on specific content issue.Submit a new ticket, by selecting:
A problem with the application (if you see a technical problem with the application)
Depending on the urgency you can setup the priority of the issue as: High, Medium or Low.A problem with with the content (if you see a problem with the content/information displayed in the application)
Here you will need to provide:→ The PCB URL you are in (just copy and paste the browser URL you are in)
→ The OID (Unique Object Identifier)
→ The Catalog (from a list)
→ Content Type (Product information)
→ Pre-Release Information (if this is related to pre-release information)
Sign In Request (Pre-Release access)
Here you will need to provide your:→ First name
→ Last name
→ HP Sponsor, Contact or Manager*
*only for HP employees→ The reason for why you should have special access
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